What do I do if the customer's link expired?

If a customer cannot access their link, it is usually due to one of two reasons: the case has been archived, or the time limit for the flow has been exceeded. Here is how to handle both situations.

Scenario 1: The case is archived

If you have archived a case, the customer's link will automatically stop working. To reactivate the link, the case must be restored.

1. Go to Cases and switch to the Archived tab.
   

2. Find the relevant case and click the three dots (⋮).
   

3. Select Restore case.
   

4. The link in the customer's original email will now work again immediately.

Scenario 2: The case status is "Expired"

For security reasons, all flows have a set time limit. If this limit is exceeded, the case status changes to Expired.

Solution: You must create a brand-new case for the customer to generate a new, valid link.

Any questions about expired cases?
If you are unsure whether a case is archived or expired, or if you would like us to help adjust your default expiration periods, reach out via the chat or at support@uniify.io.